Support
Communication bots
Customers write wherever suits them and the team gets lost across five apps. We pull every channel into one place, and the bot takes the repetitive questions — order status, opening hours, booking a slot — handing everything else to a person.
Stack
- WhatsApp Business API
- Messenger Platform
- Telegram Bot API
- Node.js
What you get
Shared inbox
Every channel in one view, with the customer's history at hand.
Automated answers
The bot closes the repeat questions that eat most of the day today.
Appointment booking
Booking inside the chat, written straight into the team calendar.
Support metrics
Response time and the share of cases closed without a person.
How it runs
- 013–5 days
Question review
We read real conversations and pick the ones a bot can close alone.
- 021 week
Channel setup
We connect WhatsApp Business, Messenger and the site chat.
- 032 weeks
Bot build
We write the answers and the rules for handing a case to the team.
- 042–4 weeks
Tuning
We fix answers where the bot gets it wrong or customers phrase it differently.
Related services
Bot API
Telegram bots
Bots that take orders, answer customers and run inside your process — not just push notifications.
LLM
AI solutions
Assistants that answer from your own documents, with control over what they say.
Process
Process automation
Repetitive office work done by a system instead of a person every morning.
Tell us what you want to build
Write a few sentences about the project. We reply within one business day, and if we are not the right people for it we will say so and point you somewhere better.