Terms of Use

These Terms of Use ("Terms") govern your use of the website auksa.net ("Site") and the ordering and delivery of services by Auksa sp. z o.o. ("Auksa", "we", "us") to its clients ("Client", "you").

By using the Site or engaging us to deliver a service, you accept these Terms in full. If you do not agree with any part of them, please do not use the Site or engage our services.

The specific terms of an individual engagement may be further detailed in a separate agreement or written proposal. Where such an agreement conflicts with these Terms, the individual agreement prevails.

Auksa is an engineering studio delivering IT, marketing and AI services for businesses: we build websites, applications and bots, run SMS and email campaigns, and implement AI solutions integrated with a client's own systems — CRM, payments, warehouse and other tools. We also build integrations with third-party platforms (e.g. Stripe, Przelewy24, WhatsApp Business, Telegram) at a client's request, as part of a commissioned engagement.

We are not an agency that brokers work out to others — the people you talk to are the people who write the code, and they stay reachable once a project has launched.

As part of our marketing services we also run SMS and email campaigns to our Clients' own contact bases — both transactional messages and bulk sends. Messages go through official operator gateways under a registered sender name, and the rules that govern this work — including the requirement for recipient consent and opt-out handling — are set out in Section 8.

"Service" means any project, implementation, consulting or subscription-based service delivered by Auksa under an accepted proposal, agreement or order.

"Client" means the natural person acting in a business capacity, company or other entity that orders a Service.

"Order" means the written (including email) confirmation of a Service's scope, price and delivery timeline, accepted by both parties.

"Payment Provider" means an external payment processor listed in Section 6 through which payments to Auksa are settled.

The Site is informational and does not offer self-service account registration or automated purchase of services — contact happens through the form on the Site or directly by email at the address in Section 16, after which the scope, timeline and price of the Service are agreed.

Only businesses, or individuals authorised to act on a business's behalf (B2B), may order a Service. Auksa reserves the right to decline an engagement without giving a reason, in particular where the requested scope falls outside our expertise or delivery capacity.

The Client is responsible for the accuracy of the information provided when submitting an enquiry or order, and for holding the necessary rights and consents for any materials shared with us for the purpose of delivering the Service.

The exact scope, stages, milestones and delivery timeline of each Service are agreed individually and confirmed in the Order before work begins. A general description of how we work is available on the Process page.

Timelines stated in an Order are estimates unless the Order states otherwise. Auksa notifies the Client promptly of any circumstances that may affect the timeline, including delays caused by late delivery of materials or decisions on the Client's side.

A material change to the scope of a Service during delivery (scope creep) may result in a revised price and timeline, which the Client is informed of before the change is applied.

Prices for Services are set individually in the Order and stated in the currency specified there. Unless the Order states otherwise, payment is made in agreed installments (e.g. a deposit before work starts, payment on stage acceptance) or as a recurring charge for subscription-based services.

Settlement is made against a VAT invoice issued by Auksa, payable by bank transfer to the account stated on the invoice, within the term stated there.

Where we make online payment available for an Order, it is handled by an external Payment Provider whose name will be stated in the Order and in this section before that method is offered. By paying online, the Client also accepts the applicable Payment Provider's own terms.

Auksa neither processes nor stores payment card details — in an online payment those details go only to the chosen Payment Provider and are handled in line with its own security standards (including PCI DSS). Details are described in the Privacy Policy.

In the event of late payment, Auksa may pause further delivery of the Service until the outstanding amount is settled, and the Client will be notified accordingly.

For staged project work: a deposit paid before work begins is refundable in full if Auksa has not yet started work on that stage. Once work has started, only the portion of the fee corresponding to the undelivered scope is refundable, less costs already incurred.

For subscription-based services (e.g. ongoing maintenance or support), the Client may cancel the subscription with 14 days' notice. Fees for a billing period already underway are not refunded on a pro-rata basis unless the Order states otherwise.

Refunds are issued by the same route the payment arrived — a transfer back to the account it came from, or through the same Payment Provider — within 14 business days of the refund being approved. Send refund requests to support@auksa.net quoting the invoice or Order number; we acknowledge them within 2 business days.

Auksa reserves the right to decline a refund where the Service has been fully delivered and accepted by the Client in accordance with the Order.

By using the Site, you agree not to take any action that could disrupt its operation, compromise its security (e.g. unauthorised access attempts, vulnerability scanning without our consent), or violate applicable law.

Using the contact form to send unlawful content, spam, or material that infringes the rights of third parties is prohibited.

Materials provided by the Client for the purpose of delivering a Service (text, graphics, data) must be used lawfully and must not infringe copyright or other third-party rights — responsibility for this rests with the Client.

SMS and email campaigns. A Client commissioning a send confirms that it holds a valid legal basis for contacting every recipient in its base — in particular the consent required by Art. 172 of the Polish Telecommunications Act and by the rules on electronic services — and that the base was neither bought nor collected without the recipients' knowledge. Responsibility for the content of the messages and for the lawfulness of the base rests with the Client.

Every marketing send carries a clear identification of the sender and a working opt-out, and opt-outs are actioned promptly and honoured in every send that follows.

It is prohibited to commission, through Auksa, any send containing unlawful, misleading or fraudulent content, phishing or credential harvesting, or impersonation of another person, brand or institution — including through a misleading sender name — or any send that circumvents the technical, legal or carrier-level restrictions applying in the recipient's country.

Auksa may decline, suspend or stop a send that breaches these rules, and may be required to disclose details of the breach to a telecommunications operator, a regulator or law-enforcement authorities.

The content of the Site (text, graphics, the Site's own source code, trademarks) is owned by Auksa or used under appropriate licences and is protected by copyright. Copying or redistributing it without permission is prohibited.

Rights to the work product delivered under a specific Service (e.g. application code, graphic design) transfer to the Client on the terms set out in the Order — as a rule, upon full payment, unless agreed otherwise. Library components, internal tooling and know-how used by Auksa to deliver the Service remain Auksa's property.

Trademarks and platform names referenced on the Site (including Stripe, Przelewy24, WhatsApp, Telegram and others) belong to their respective owners and are mentioned solely to describe the integrations we offer.

Information the Client shares with us in connection with a Service (including business data, technical access, confidential materials) is treated as confidential and used solely to deliver the Service, unless the Client agrees to another use (e.g. as a case study).

The handling of personal data is described in detail in the Privacy Policy, which forms an integral part of these Terms.

On request, we can sign a separate non-disclosure agreement (NDA) before discussing project details.

We aim to keep the Site available at all times, but we do not guarantee uninterrupted availability — there may be technical downtime, including planned maintenance.

Defects in our work product reported within 3 months of launch are fixed free of charge, provided they arise from our work rather than from changes made by the Client or a third party, or from a change on an external API. This warranty does not cover extending the scope or adding new features.

The scope and terms of any further post-launch support (SLA, response times, support hours) for a given Service are set out in the Order or a separate service agreement, where the Client has purchased such support.

To the maximum extent permitted by applicable law, Auksa's liability to the Client arising from the delivery of a Service is limited to the amount actually paid for that Service.

Auksa is not liable for lost profits, indirect damages, or the acts or omissions of Payment Providers, hosting providers or other third parties over which Auksa has no direct control.

Nothing in these Terms excludes or limits liability to the extent that such exclusion would be unlawful under mandatory applicable law.

These Terms remain in effect for as long as you use the Site and for the duration of any engagement with the Client under an ordered Service.

Either party may terminate the agreement for a given Service on the terms set out in the Order or a separate agreement, subject to the agreed notice period.

Auksa may suspend or end delivery of a Service in the event of a material breach of these Terms by the Client, in particular non-payment despite a reminder.

Auksa may update these Terms, in particular to reflect changes to the Services offered or to applicable law. The current version is always available on this page, together with the date of the last update.

Changes to these Terms do not affect the terms of Services already ordered and confirmed before the change takes effect, unless the change is required by mandatory law.

These Terms are governed by the laws of Poland. The parties will make reasonable efforts to resolve any dispute arising from these Terms amicably.

Failing agreement, any dispute is subject to the jurisdiction of the courts competent for Auksa's registered seat, unless mandatory law provides otherwise.

For questions about these Terms, contact us at support@auksa.net.

Auksa sp. z o.o., registered office at ul. Gacka 5-i, 41-218 Sosnowiec, Poland, entered in the register of entrepreneurs of the National Court Register kept by the District Court Katowice-Wschód in Katowice, 8th Commercial Division of the National Court Register, under KRS number 0001255111, NIP 6443601753, REGON 545306702.